Category: Engagement

Traffic spikes aren’t always good news

Here’s a good point about interpreting high traffic spikes.  It’s from Google’s Brett Crosby, as reported by Online Media Daily.

If you get a sudden bump in visits due to a breaking news event, don’t celebrate until you look at the time of day of the spikes, the timing of your competitor’s posts, and your bounce rates.

Your competitor might have posted before you did.  And if your competitor had better coverage, your bounce rate would probably reflect it.

Then, use attitudinal research to gauge whether the traffic spikes led to building audiences in the long run.  For example, you can survey people to see whether they think your site “always has the latest news about [a topic] before anyone else.”

Be sure to include a healthy sample of non-users and light users in your surveys.  It will be more time-consuming and expensive – and perhaps painful.  But listening only to your current users through online pop-up surveys won’t give you the insight you need to grow online audiences.

One formula for evaluating comments

Razorfish, a digital marketing agency, has developed a scoring system for evaluating how a company is discussed in Facebook, YouTube and other social media.

From Online Media Daily:  "The basic formula for deriving a brand's SIM
Score involves dividing "net sentiment" for a brand by the net
sentiment for its industry group. (Net sentiment = positive + neutral
conversations – negative conversations/total conversations.)"

If tracked over time, this index can illustrate broad trends in your social media progress.  However, implementation could be difficult and time-intensive.  You have to ensure that "positive," "neutral" and "negative"  are clearly defined and applied consistently – no small task. Also, what's a "conversation?"

This formula weights comments from everyone equally.  This may not be appropriate in social media communities where there are individuals whose comments are more influential than others.

In any case – however you do it – do count and analyze your comments regularly and consistently to track your ability to maintain and grow a social network.